PTA has completed its Quality of Service survey for fixed-line broadband covering the second quarter of 2025. The nationwide assessment spanned 22 cities, including regions in Azad Jammu & Kashmir and Gilgit-Baltistan, and was carried out to evaluate the service quality and reliability delivered by Broadband Service Providers across Pakistan. This initiative is part of PTA’s broader strategy to ensure consistent digital connectivity and enhanced customer experience through regular service performance evaluations.
The QoS survey measured several key network parameters to assess whether BSPs are meeting regulatory standards and consumer expectations. Among the primary indicators were core and local segment network availability, local and international latency, and jitter levels. These performance metrics are critical in evaluating whether consumers are receiving stable and efficient broadband services. PTA’s findings revealed that a majority of BSPs were compliant with the essential Key Performance Indicators, indicating general adherence to service standards.
However, certain service providers demonstrated deficiencies in the area of bandwidth utilization. The issue was particularly observed in specific urban centers and could lead to noticeable service degradation during periods of high demand. Bandwidth utilization directly affects a network’s ability to manage traffic loads efficiently, and poor management in this area may result in slow browsing, unstable video streaming, and frequent service interruptions for end users.
PTA has acknowledged these gaps and issued directions to underperforming operators to implement corrective measures immediately. By addressing these issues, operators are expected to enhance service continuity and maintain quality across their networks, particularly during peak usage hours. The authority’s intervention reinforces its role in holding operators accountable for delivering consistent internet performance.
The survey reflects PTA’s ongoing commitment to improving the digital infrastructure of Pakistan and creating transparency in broadband performance across service providers. By publishing the results and making them publicly accessible, PTA enables consumers to make informed decisions based on service quality. It also offers a benchmark for BSPs to monitor their performance and introduce operational upgrades where necessary.
The full findings of the QoS survey for Q2 2025 have been published on PTA’s official website. This transparency initiative supports public awareness and encourages a performance-driven competitive landscape among internet service providers operating in the fixed-line segment. PTA continues to prioritise initiatives that contribute to improving internet accessibility and quality, supporting the digital needs of a growing user base across all regions of the country.
