The Pakistan Software Export Board Karachi office is set to establish an Industry Facilitation Desk following a visit by Federal Minister for Information Technology and Telecommunication Shaza Fatima Khawaja. During her first visit to the PSEB Karachi office, the minister engaged with the organization’s team to review the challenges and opportunities facing the city’s technology ecosystem. The initiative is intended to provide greater support to Karachi’s information technology industry by improving coordination, addressing operational concerns and making it easier for local IT companies and professionals to engage with relevant government institutions.
During the visit, Shaza Fatima Khawaja took direct stock of the issues affecting Karachi’s technology sector and discussed the role of PSEB in supporting the city’s growing information technology industry. Karachi remains a major centre for business and technology activity in Pakistan, with a large number of companies and professionals operating across software development, information technology services, business process outsourcing and other technology related areas. Against this backdrop, the minister directed the immediate establishment of an Industry Facilitation Desk at the PSEB Karachi office. The desk is expected to serve as a dedicated point of coordination for local IT companies and professionals, allowing their concerns and operational requirements to be communicated more effectively through PSEB. The initiative is also aimed at streamlining relevant processes and improving the ease of doing business for technology companies operating in the city. By creating a dedicated facilitation mechanism within the PSEB Karachi office, the government intends to make engagement between the IT industry and public sector institutions more responsive to the requirements of businesses and professionals.
The establishment of the Industry Facilitation Desk comes as part of broader efforts to support Karachi’s technology ecosystem and increase the contribution of the information technology industry to the economy. PSEB plays a key role in supporting Pakistan’s information technology and information technology enabled services sectors, including initiatives related to industry development, technology promotion and export growth. The Karachi office provides a local presence through which technology companies and professionals can interact with the organization and seek assistance on matters relevant to their businesses. The new desk is expected to provide an additional channel for addressing industry concerns and improving communication with stakeholders. According to the PSEB announcement, the initiative reflects Shaza Fatima Khawaja’s focus on making governance more responsive to the needs of the technology sector. The minister’s engagement with the PSEB team also provided an opportunity to examine the opportunities available within Karachi’s technology industry and identify areas where institutional support can be improved.
The initiative is also linked to the government’s wider focus on digital transformation and the development of Pakistan as a technology destination. PSEB highlighted Karachi’s importance to the national economy and said the city’s information technology industry deserves strong institutional support. The organization described the Industry Facilitation Desk as a measure intended to streamline operations and improve the ease of doing business for local IT companies and professionals. The announcement also referenced areas including call centre growth and the broader Tech Destination Pakistan initiative, indicating that support for Karachi’s technology sector extends across different segments of the information technology industry. The new facilitation desk is expected to provide a more direct mechanism through which businesses and professionals can raise concerns and seek assistance from PSEB. The move follows the minister’s first visit to the PSEB Karachi office and her discussions with its team about the challenges and opportunities within the city’s technology ecosystem. PSEB said the initiative is aimed at supporting industry growth and contributing to Pakistan’s ongoing digital transformation by making government support more accessible to technology businesses operating in Karachi.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
