The Directorate General of Immigration and Passports is accelerating the development of a dedicated mobile application that will allow Pakistani citizens to renew their passports online and access a range of digital passport services without the need for repeated in-person visits to passport offices. The development was reviewed during a high-level meeting chaired by Director General Immigration and Passports Muhammad Ali Randhawa, where officials discussed progress on the ongoing digitalization of passport services across the country.
According to officials, the mobile application is being developed on a fast-track basis and the online passport renewal facility is expected to be launched in the near future. The platform will allow citizens to apply for passport services, renew existing passports, and complete application processing through their mobile devices, making the entire workflow accessible from wherever a user is located rather than requiring them to physically present at a passport office. For Pakistan’s large overseas population and for citizens living in cities and districts where passport offices are not conveniently located, the ability to initiate and complete passport renewal through a mobile application represents a significant reduction in both time and cost.
The meeting was attended by officials from NADRA, and participants also reviewed plans to establish dedicated passport service counters at NADRA centres across the country, enabling citizens to access multiple government identity and travel document services under one roof. The co-location of passport services within NADRA’s existing nationwide network of facilitation centres would immediately extend the geographic reach of passport services to many more points of access than the current standalone passport office model allows, particularly in smaller cities and districts where dedicated passport offices do not currently exist. Director General Randhawa directed relevant departments to ensure the timely completion of all digital transformation projects, emphasising the importance of technology-driven solutions for improving the quality and accessibility of public service delivery.
Officials also reviewed efforts to expand the passport home delivery service, which delivers completed passports directly to citizens at their residences, complementing the digital application process by ensuring that the final physical document also reaches the applicant without requiring a return visit to collect it. Taken together, the mobile application, expanded NADRA counter network, and home delivery service represent a comprehensive end-to-end digitisation of the passport experience, from initial application through to receipt of the document, that the Directorate General of Immigration and Passports is working to deliver as part of the government’s broader digital governance agenda under the Digital Nation Pakistan vision.
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