Punjab Information Technology Board has introduced a new challan collection service at E Khidmat Centres across the province, allowing citizens to submit various government challans through a streamlined and more convenient process. The initiative has been launched at all 15 E Khidmat Centres operating under PITB and forms part of ongoing efforts to improve public service delivery through digitisation and citizen centric solutions. Officials said the service is intended to reduce procedural hurdles and provide residents with easier access to government related transactions through a single service platform.
According to PITB, citizens can now visit designated E Khidmat Centres to deposit challans linked to different government departments without having to navigate multiple offices or lengthy administrative procedures. The organisation stated that the new facility has been introduced to improve efficiency while ensuring greater convenience for individuals seeking to complete official payments and documentation requirements. E Khidmat Centres have been established across Punjab to provide a range of public services under one roof, helping reduce processing times and simplify interactions between citizens and government institutions. The addition of challan collection services further expands the portfolio of services already available through the centres.
PITB officials noted that digital governance initiatives remain a key component of the provincial government’s strategy to modernise public service delivery and improve accessibility. Over the years, E Khidmat Centres have facilitated millions of transactions related to domicile certificates, driving licences, taxation services, property matters and other government functions. The latest development reflects continued efforts to enhance operational efficiency and minimise the time citizens spend completing administrative requirements. By integrating additional services into existing digital platforms, authorities aim to create a more connected and accessible public service ecosystem throughout the province.
The E Khidmat Centre network operates from 9:00 am to 5:00 pm and serves residents across multiple districts in Punjab. PITB has encouraged citizens to use the centres for challan submissions and other available services, noting that assistance is available through the Punjab government helpline for individuals requiring further information. Officials believe that expanding access to digitally enabled public services can help improve transparency, reduce administrative burdens and support broader e governance objectives across the province.
The initiative comes as government institutions continue to invest in technology driven service delivery models aimed at improving citizen experience and operational effectiveness. Industry observers note that centralised service centres have become an important component of public sector digitisation efforts, particularly in areas where simplified access to government services can significantly reduce delays and improve convenience. PITB stated that it will continue evaluating opportunities to expand the range of services available through E Khidmat Centres as part of Punjab’s wider digital transformation agenda.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
