The Khyber Pakhtunkhwa government has launched a comprehensive package of digital policing reforms aimed at transforming public service delivery, improving accountability, and making police services more accessible through technology-driven platforms, with Chief Minister Sohail Afridi formally inaugurating the Police Service Management App and a wide-ranging set of new online systems.
Addressing the launch ceremony, the chief minister said the provincial government remains committed to modernising the policing structure and ensuring that citizens receive services through transparent, efficient, and people-oriented mechanisms, directing relevant departments to run an extensive public awareness campaign so residents across the province can effectively use the newly introduced digital facilities. Among the most consequential changes, citizens will now be able to register First Information Reports online, reducing procedural delays and improving access to formal legal processes that have historically required in-person visits to police stations. The chief minister also launched the Kinetic Police Action Dashboard, a digital monitoring platform intended to strengthen operational oversight, improve inter-departmental coordination, and enable real-time reporting from across the province.
The reform package extends into several specialised service areas designed to address specific vulnerabilities within the population. A centralised online complaint management system has been introduced, allowing complaints to be lodged through multiple channels including toll-free helplines, WhatsApp, social media platforms, and SMS. The government also launched the Talash Gumshuda Portal to assist in tracing and recovering missing children, while victims of gender-based violence will be able to submit complaints through dedicated online channels. For emergency situations, authorities introduced a Pink Button feature aimed at providing rapid support to women and children facing urgent threats, alongside special complaint portals established specifically for transgender persons and minority communities.
On administrative services, residents will now be able to obtain police character certificates and clearance certificates remotely through biometric verification and online payment facilities, while procedures for obtaining and renewing driving licences have also been simplified, with citizens able to access digital versions of their licences directly through mobile devices. An integrated verification mechanism has additionally been introduced for licences, challans, and police documents to simplify authentication and reduce administrative delays across these processes. The KPCOP mobile application has been launched separately to enhance field monitoring and track the operational performance of police personnel. Chief Minister Afridi described the reforms as a major step toward citizen-centric governance and instructed authorities to ensure effective implementation across all digital systems to maximise public benefit throughout the province.
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