Google Pixel 9 and Pixel 10 users have been reporting a persistent and disruptive eSIM bug that is causing complete loss of mobile network connectivity, with some affected users stating they are required to perform a full phone reset every three to four days simply to restore basic mobile service. The reports have surfaced across multiple platforms including X, Reddit, and Google’s own support forums, with a notable number of users describing the issue as an ongoing problem rather than an isolated incident, adding to what has been a difficult stretch for Google’s Pixel lineup in terms of software reliability.
The issues being reported are specifically linked to eSIM functionality, which allows users to maintain virtual mobile accounts without inserting a physical SIM card. Physical SIM cards do not appear to be affected by the same problem, suggesting the fault is tied to how the Pixel software manages embedded SIM connections rather than the device’s hardware more broadly. Beyond the complete connectivity dropout, some users have also reported an inability to get their eSIM working at all after initial setup, while others have described difficulties switching from one eSIM provider to another even on unlocked devices that should theoretically support free choice of network operators. The varying nature of the reported symptoms has made it difficult to identify a single root cause, though the developer community has pointed to one possible contributing factor: manually flashing versions of Android rather than relying on Google’s standard over-the-air updates may in some cases cause a memory error that interferes with eSIM functionality.
Google has acknowledged the issue in its Issue Tracker, confirming that the company is investigating the problem, though no fix or timeline has been publicly communicated at the time of writing. In the meantime, users experiencing eSIM-related issues on their Pixel 9 or Pixel 10 devices have been advised to stick with Google’s regular over-the-air software updates rather than manually flashing Android builds, as a precautionary measure until a more definitive resolution is available. The eSIM bug joins a series of software issues that have affected Pixel devices in recent months, including a battery drain problem introduced through an earlier update, reinforcing concerns about the consistency of software quality control across Google’s flagship smartphone range.
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