In the month of June 2023, the Pakistan Telecommunication Authority (PTA) registered a significant number of complaints against various telecommunication service providers. The data released by PTA indicates that a total of 14,024 complaints were lodged against different telecom and cellular operators during this period. However, the latest update reveals that an impressive 13,844 complaints, accounting for 98.72% of the total, have been successfully resolved.
The complaints targeted a range of telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Limited (PTCL), wireless local loop (WLL), long-distance international operators (LDI), and internet service providers (ISPs).
A significant portion of these complaints were directed at cellular mobile operators, considering their substantial share in the overall telecom subscriber base. Out of a total of 13,359 complaints against CMOs, an overwhelming 13,324 complaints, equivalent to 99.74%, were effectively resolved.
Here is a breakdown of complaints and resolutions for major telecom companies according to PTA’s data:
Jazz:
– Total Complaints Received: 5,925
– Complaints Resolved: 5,923
– Resolved Percentage: 99.97%
Telenor:
– Total Complaints Received: 2,496
– Complaints Resolved: 2,495
– Resolved Percentage: 99.96%
Zong:
– Total Complaints Received: 3,510
– Complaints Resolved: 3,500
– Resolved Percentage: 99.72%
Ufone:
– Total Complaints Received: 1,421
– Complaints Resolved: 1,401
– Resolved Percentage: 98.59%
Moreover, the PTA also attended to 133 complaints against basic telephony services. Among these, 106 complaints were successfully resolved, achieving a resolution rate of 79.7%. Additionally, out of the 512 complaints related to internet service providers (ISPs), 400 complaints, or 78.13%, were addressed.
The recent data underscores the consistent efforts by the Pakistan Telecommunication Authority to address consumer grievances within the telecommunications sector. This focus on prompt complaint resolution and customer satisfaction reflects the commitment of regulatory authorities to ensure a reliable and efficient telecom landscape in the country.
