Mobile network performance across Malika-e-Kohsar in Murree has deteriorated sharply, leaving tourists and residents struggling to make calls, access the internet, and use essential online services during the peak summer tourist season. Signal strength has weakened across most parts of the hill station and its surrounding areas, with several localities reporting a complete absence of mobile coverage altogether.
The disruption comes at a time when Murree receives thousands of visitors daily, many of whom rely on mobile connectivity for navigation, hotel bookings, digital payments, and staying in touch with family back home. Tourists visiting this season say the poor network has derailed routine travel plans, with online maps failing to load, payment applications not functioning properly, and mobile app based hotel bookings frequently delayed or interrupted altogether.
Beyond tourism, residents report that the connectivity issues have severely affected daily life in the area. Online banking and digital payment systems have come to a near standstill in affected localities, while local business owners say the disruption has slowed transactions during their busiest commercial period of the year. More critically, safety concerns are mounting, with residents warning that weak signals make it incredibly difficult to reach police, rescue services, and medical teams without dangerous delays, describing the gap as a serious hazard during Murree’s busiest tourist months.
In response, residents, traders, and tourists are urging Pakistan Telecommunication Authority and mobile operators to install additional towers, expand network capacity, and take immediate, permanent steps to resolve the connectivity crisis in Malika-e-Kohsar. The complaints add to a broader pattern of scrutiny facing telecom operators this year, with Pakistan Telecommunication Authority’s own quality of service surveys and customer service performance reports having flagged shortcomings across multiple operators in recent months. As Murree continues to draw large numbers of domestic tourists during the summer season, the persistent network gaps in one of Pakistan’s most visited hill stations highlight the continued strain placed on telecom infrastructure in areas where seasonal demand spikes sharply beyond normal capacity.
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