In the PTA [Pakistan Telecommunication Authority] Mobile Networks Benchmark Reports of 2022, Ufone received the highest overall Network Performance Score (NPS), surpassing 600 points in total with a comfortable lead of 93 and 131 points over Zong and Jazz.
In the total benchmarking campaign, Ufone received the highest score, while Zong came in second, followed by Jazz and Telenor. Ufone, Zong, Jazz, and Telenor had total NPS scores of 634, 541, 503, and 384 points, respectively.
From January 11 to February 2, 2022, PTA conducted its second countrywide NPS benchmarking campaign in different cities, towns, and motorways/highways across Pakistan to analyse the quality and performance of mobile networks using the newest NPS methodology.
Five cities, four towns, and four highways/highways were surveyed in all. Over 15,000 voice conversations were placed, and 45,000 data tests were completed. The Quality of Service (QoS) test encompassed a 4,522-kilometre-long region that included cities, villages, and roadways in federal and provincial capitals.
The European Telecommunications Standards Institute (ETSI) has standardised a harmonized and integrative scoring methodology that characterizes overall network performance based on automated tests with commercial smartphones simulating typical end-user behavior (voice calls, browsing, etc.) in a public network.
Telecom regulators may use NPS to compare and evaluate the quality of all mobile networks using international standard KPIs. NPS is currently a component of the PTA’s Cellular Mobile Network QoS Regulations 2021.
Key Performance Indicators (KPIs) of Voice and Data Services have been analysed as per the NPS standard. The summary of the results is as under:
Voice Service
In total, five cities, four villages, and four routes were surveyed. A total of 15,000 voice talks and 45,000 data tests were conducted. The Quality of Service (QoS) test covered a 4,522-kilometre area in federal and provincial capitals, including cities, villages, and highways.
Jazz and Zong use LTE Carrier Aggregation with up to 30MHz bandwidth, however Ufone only uses 1xLTE with 15MHz bandwidth in cities and 10MHz bandwidth in rural areas.
Highest Scorer
In the total benchmarking campaign, Ufone received the highest score, while Zong came in second, followed by Jazz and Telenor. Ufone, Zong, Jazz, and Telenor had NPS ratings of 634, 541, 503, and 384 points, respectively.
Overall Results
Ufone obtained the highest overall score, followed by Zong, Jazz, and Telenor in the complete benchmarking campaign. The NPS scores for Ufone, Zong, Jazz, and Telenor were 634, 541, 503, and 384 points, respectively.
Voice Service
Best Voice Service is offered by Ufone, followed by Zong, Jazz, and Telenor. The overall voice performance is on a good level for the two leading operators achieving more than 315+ points out of 400 maximum points.
Data Service
Ufone also offers the best Data Service in this campaign with a significant margin over other CMOs. However, the overall data performance is fair for Ufone and quite poor for the others.
PTA has obtained great knowledge about the performance of each mobile network operator as a result of this. By making this poll public, the PTA encourages operators to enhance their existing infrastructure in order to improve the quality of the country’s mobile network. Bringing Pakistan’s LTE networks up to international standards will provide the groundwork for a successful rollout of 5G technology in the future.
On a regular basis, PTA conducts countrywide mobile QoS Surveys to evaluate the network performance of all CMOs in terms of licenced KPIs for voice, data, and SMS services. The findings are posted on the PTA website for subscribers’ knowledge and for the concerned operator(s) to take the necessary measures to enhance services when necessary.
