In Pakistan, the Pakistan Telecommunication Authority (PTA) has carried out impartial Quality of Service surveys in 9 cities in Sindh and Punjab as well as on 13 highways. In eight Gilgit Baltistan cities, a survey was also conducted in conjunction with cellular mobile operators (CMOs). These studies were conducted to evaluate the effectiveness and calibre of CMOs’ customer services.
In terms of data speeds, CMOs were largely found to be compliant. Network latency and page load times, however, were both below the cutoff. Voice KPIs were also discovered in some regions to be below the licence requirement. Operators have received the appropriate guidance to implement corrective measures to raise service quality and satisfy KPIs.
An automated QoS Monitoring and Benchmarking tool was used to verify Next Generation Mobile Service (NGMS), licencing, Cellular Mobile Networks, QoS Regulations 2021, the coverage of mobile networks, and QoS KPIs for voice, SMS, and Mobile Broadband.
Drive test teams selected survey routes that included the bulk of the sectors/colonies, service roads, and important roads in the examined locations. Within the studied cities, roads, and highways, CMOs were ranked in accordance with established KPIs against the thresholds under respective licences and QoS criteria for Mobile Network Coverage and Voice Services.
In the category of mobile broadband speed, rankings are comparable. It is ranked based on having the fastest network latency, download and upload speeds, and page load times.
PTA field staff keep an eye on the level of service and pressure operators to offer improved mobile services. Additionally, they encourage healthy rivalry among business owners.
You can find more detailed results on PTA’s website.