In September 2022, the Pakistan Telecommunication Authority (PTA) received 15,177 complaints from customers of various telecom operators and cellular operators, 14,797 of which (97%) were settled.
During the month of September, complaints were received against a number of telecom providers, including cellular mobile operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI), wireless local loop (WLL), and internet service providers (ISPs).
A sizable portion of the total telecom subscriber base is made up of cellular mobile subscribers. The most complaints are therefore related to this group. By September, there had been 14,279 complaints made against CMOs, of which 13,997 (98%) had been resolved.
6 335 complaints were made against Jazz, and 6 312 (99 percent) of those were resolved, according to PTA data. Additionally, 2,703 (95 percent) of the 2,844 complaints against Telenor that were received and resolved. Similar to this, 3,732 complaints were made against Zong, and 3,707 (99 percent) of them were resolved. Ufone received 1,357 complaints in total, 1,265 of which (93 percent) were resolved.
Additionally, PTA received 200 complaints about basic telephony, of which 174 were resolved in September, for an 87 percent resolution rate. Additionally, 618 (89%) of the 688 complaints made against ISPs were resolved.