BYD Pakistan is facing growing criticism from customers over severe delivery delays and poor customer support, with buyers expressing frustration on social media over what they describe as a complete lack of transparency from dealerships and corporate representatives. The backlash comes as the company continues taking considerable time to begin local assembly operations, a delay that critics say has cost BYD its early advantage in several vehicle segments of the Pakistani market. Buyers have increasingly called out poor management and weak after-sales service from both BYD and its local partner, Mega Motors, with one customer posting on social media platform X that the company and its dealership network do not give clear answers when approached about delivery timelines.
Dealerships have reportedly failed to honour their original commitments to customers. In one case, a buyer booked a vehicle at a Lahore dealership on April 13, where staff explicitly promised delivery in early to mid June. As rumours of an upcoming price increase began circulating in early June, the dealership reportedly pressured buyers to clear their remaining balances quickly to avoid the hike. Trusting the promised timeline, the customer paid the full amount on June 4, yet as of July 6 the vehicle had still not been delivered. Communication from the company has remained limited throughout this period. When customers ask about their Vehicle Identification Numbers, dealership staff reportedly redirect them to central customer support, which in turn provides only generic and automated responses. Sales representatives have also been accused of repeating vague reassurances about vehicles being on the way without offering any concrete timelines.
Dealership managers appear equally unable to resolve the situation. In one instance, a manager acknowledged that a vehicle was delayed but admitted he had no information on when it would actually arrive, and suggested the customer continue emailing BYD corporate directly in hopes of speeding up the process. Later communication from the company reportedly warned of a further delay of up to four weeks, pushing expected deliveries into late July or August. This extended uncertainty has placed considerable financial strain on affected buyers, some of whom sold their previous vehicles to make full payment on June 4 and are now left without transportation while their funds remain with the company. According to reports, this is not an isolated case, with multiple buyers across different dealerships describing similar delays and communication breakdowns.
Frustrated customers say they are tired of being passed between dealerships and corporate support without receiving clear answers. Affected buyers are now calling on BYD Pakistan to publicly address the ongoing delays, provide honest communication, and offer realistic delivery timelines going forward. Many are also demanding financial compensation for the extended wait, pointing to similar practices adopted by other automotive manufacturers in comparable situations. Customers have started organising online in an effort to push BYD Pakistan and its corporate partners toward greater accountability and clearer communication on delivery schedules.
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