The Universal Service Fund (USF) has approved new internet connectivity projects aimed at expanding access in some of Pakistan’s most underserved regions, including parts of Tharparkar and Sargodha divisions. These projects are the result of extensive surveys carried out by Pakistan Telecommunication Authority (PTA) to identify areas suffering from limited or non-existent internet and voice call services. According to USF’s written reply to the National Assembly Standing Committee on IT and Telecom, the initiatives are in their final stages and ready for rollout after board approval, signaling a significant step toward addressing long-standing digital access issues in rural and remote communities.
During the committee’s session, USF was asked to submit a comprehensive list of all approved projects planned for implementation over the next three to five years. Members highlighted that connectivity gaps remain a pressing issue despite infrastructure investments, and emphasized the importance of aligning future projects with areas most in need. By extending digital services to previously neglected localities, USF aims to improve communication facilities and support socio-economic development in regions where reliable connectivity has historically been difficult to achieve.
The committee also raised concerns about the paradoxical situation in areas where fiber optic infrastructure is already present but telecom services remain unavailable to the public. PTA was directed to ensure that telecom operators activate and maintain services in such regions, monitoring both availability and quality. This directive underscores the committee’s view that building infrastructure alone is not enough; it must be complemented by effective service delivery to make a tangible impact on residents’ daily lives.
Another issue discussed was the ongoing internet suspension in District Panigur, which has negatively impacted essential sectors and daily activities. While consideration was given to restoring basic internet access, the committee recommended keeping Voice over Internet Protocol (VoIP) services restricted due to security concerns. To address this complex matter, the committee asked the Ministry of IT, the Ministry of Interior, the provincial government, and law enforcement agencies to collaboratively prepare a practical proposal that balances security needs with the public’s right to communication. It also directed PTA to ensure continuity of internet connectivity through the existing fiber optic network, even amid service restrictions, to minimize disruptions in affected areas.
These steps reflect a coordinated effort between government bodies, regulators, and service providers to close Pakistan’s digital divide. By focusing on both infrastructure expansion and service availability, USF’s new projects have the potential to bring long-overdue connectivity improvements to remote communities, advancing the country’s broader vision for equitable digital inclusion.
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