Telecom operators in Pakistan have reported significant disruptions in social media services and web browsing, especially during periods of internet slowdowns. This information comes from feedback submitted to PTA as part of its investigation into growing concerns about the quality of internet services in the country.
The findings, compiled by PTA, were shared with the Ministry of IT and Telecommunication, offering a detailed look at the challenges faced by both cellular and fixed-line networks. Each operator provided unique insights into how their networks have been affected by the disruptions.
Cellular Mobile Operators (CMOs) reported varied issues, particularly with social media platforms. Jazz and Telenor noted blocking problems with platform X (formerly Twitter), although they reported no other significant anomalies in web browsing or general data services. Zong reported a broader decline in data traffic across popular applications, highlighting a notable 16% reduction in TikTok usage. Ufone, on the other hand, observed intermittent performance degradation on major over-the-top (OTT) platforms but found no disruptions in general web browsing.
Fixed-line operators experienced a similar range of issues. PTCL, one of the largest internet service providers in the country, noted intermittent degradation in social media platforms like TikTok, WhatsApp, Facebook, and Instagram. However, PTCL confirmed no interruptions in general web browsing. Cybernet reported disruptions in both social media services and web browsing. In contrast, Nayatel stated that its network remained unaffected, with no disruptions in either category.
TWA, another fixed-line operator, admitted to challenges such as interruptions in video streaming and calls, along with slower browsing speeds. The company acknowledged that its existing bandwidth capacity needs to be expanded to meet the growing demand for internet services. These issues have been further compounded by the increased use of VPNs, which bypass content delivery networks (CDNs) and put additional strain on Pakistan’s limited submarine cable capacity of 9.5 Gbps.
PTA attributed these disruptions to routine trends in data throughput and usage patterns rather than isolated anomalies. However, the authority emphasized the need for systemic enhancements to tackle the ongoing challenges. In its communication with the Ministry of IT and Telecommunication, PTA outlined the necessity of expanding Pakistan’s internet infrastructure to ensure more reliable and consistent services for users nationwide.
This report underscores the critical need for investments in technological upgrades and capacity expansion, as internet usage in Pakistan continues to grow. Addressing these challenges is not just vital for improving the user experience but also for ensuring that the country can keep pace with the digital demands of a rapidly evolving global landscape.
