In February 2024, the Pakistan Telecommunication Authority (PTA) attended to 16,330 complaints from telecom consumers concerning various telecom and cellular operators, with an impressive resolution rate of 99.4 percent, according to official data.
The complaints encompassed grievances against different telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
With cellular mobile subscribers forming a significant portion of the telecom user base, the highest number of complaints naturally pertained to this segment. Among these, a substantial 15,891 complaints were directed towards CMOs, with an outstanding resolution rate of 99.4 percent.
Specifically, Jazz received 7,127 complaints, of which 7,109 (99.7 percent) were resolved; Telenor had 2,388 complaints, with 2,378 (99.6 percent) resolved; Zong faced 4,698 complaints, resolving 4,675 (99.5 percent); and Ufone received 1,657 complaints, with 1,612 (97.3 percent) successfully resolved.
Moreover, PTA handled 123 complaints against basic telephony, addressing 121 (98.4 percent) of them during February. Additionally, 306 complaints were logged against ISPs, with 303 (99 percent) resolved satisfactorily.
