Khyber-Pakhtunkhwa government has taken a significant step toward modernizing governance by launching a province-wide initiative to digitize public services. The move aims to enhance accessibility, efficiency, and transparency in service delivery, reducing bureaucratic hurdles and improving public convenience. Under the directive of Chief Minister Ali Amin Khan Gandapur, the government has introduced the Digital Public Services Catalogue, an online platform designed to facilitate the streamlined provision of government services.
At present, the catalogue includes 106 public services from 26 different departments, offering citizens a centralized digital repository for accessing essential services without needing to visit government offices. However, recognizing the potential for greater reach, the K-P government has directed all remaining departments to incorporate their services into the platform. A formal directive has been issued from the Chief Minister’s Secretariat, instructing all administrative secretaries to submit data on their respective departmental services so they can be integrated into the digital system.
According to government records, only 29.55% of public services in K-P have been digitized so far. The Chief Minister has emphasized that under his administration’s good governance policy, complete digitization of public services is a top priority. The objective is to eliminate inefficiencies in the traditional system, which often results in unnecessary delays, red tape, and public frustration. By bringing all services onto a single digital platform, the government hopes to simplify processes and enable citizens to access government facilities online from the comfort of their homes.
Digital Public Services Catalogue is expected to act as a centralized database for all provincial departments, significantly easing citizen access to crucial services such as obtaining domicile certificates, registering businesses, paying taxes, applying for permits, and accessing land records. The initiative is also in line with broader digital transformation efforts aimed at improving service delivery across Pakistan, ensuring that K-P keeps pace with technological advancements in governance.
Government officials have stressed that digitization will not only improve accessibility for citizens but also enhance transparency and accountability within public institutions. By reducing manual intervention in service delivery, the digital platform will help curb corruption and inefficiencies that have historically plagued government processes. Officials believe this transition will serve as a model for other provinces looking to modernize their service delivery mechanisms.
As part of its future roadmap, the K-P government has announced plans to integrate the Digital Public Services Catalogue with the ‘Dastak Platform’—a digital governance initiative designed to expand access to government services through a more user-friendly interface. This next phase will ensure a more comprehensive and efficient digital framework, making it easier for citizens to interact with government agencies, track applications, and receive timely responses.
The initiative marks a significant milestone in K-P’s journey towards e-governance, reflecting the province’s commitment to leveraging technology for better governance. As more departments come on board, the government expects a marked improvement in the quality, speed, and efficiency of public service delivery, ultimately benefiting millions of residents across the province.
