PTA has reported a high resolution rate for telecom consumer complaints in September 2024. Out of the 17,324 complaints received, a staggering 17,151 (99%) were successfully resolved.
The complaints were filed against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
Cellular mobile subscribers, who make up the majority of the telecom subscriber base, accounted for the most complaints. A total of 16,726 complaints were lodged against CMOs, with a resolution rate of 99.1%.
Among the CMOs, Jazz received the highest number of complaints at 6,506, but also achieved a resolution rate of 99.7%. Telenor, Zong, and Ufone also demonstrated strong complaint resolution performance, with rates ranging from 98.1% to 99.2%.
PTA also handled complaints related to basic telephony and internet service providers. In these categories, resolution rates were slightly lower but still exceeded 90%. PTA’s efforts to address telecom consumer complaints underscore its commitment to protecting the rights of subscribers and ensuring a high-quality service experience.
