PTA reports a successful month for consumer dispute resolution. In March 2024, they received 17,712 complaints from telecom users against various service providers, with a remarkable resolution rate of 99.4%.
Cellular mobile operators (CMOs) received the highest number of complaints (17,327), reflecting their dominant market share. However, the PTA addressed an impressive 99.5% of these issues (17,233).
Individual mobile network data reveals Jazz received the most complaints (7,398), with a near-perfect resolution rate of 99.7% (7,374). Telenor followed closely with 2,551 complaints (resolved at 99.1% – 2,528), then Zong (5,661 complaints, 99.6% resolved – 5,639), and Ufone (1,707 complaints, 98.5% resolved – 1,682).
PTA also addressed complaints against other service providers, including basic telephony (92 complaints, 96.7% resolved – 89) and internet service providers (ISPs) (290 complaints, 95.9% resolved – 278).
These figures highlight the PTA’s commitment to protecting consumer rights and ensuring a smooth telecom experience for all Pakistanis.
