PTA has intensified its crackdown on cellular mobile operators with substandard services. In a concerted effort to improve network quality and address consumer complaints, the regulatory body conducted over 643 quality-of-service surveys in the past three and a half years.
These surveys, a mix of complaint-driven and proactive assessments, led to fines totaling Rs. 68.9 million levied against operators found in violation of service quality standards. PTA issued 37 show-cause notices to operators during this period, underscoring its commitment to holding telecom companies accountable.
A breakdown of the surveys reveals that 302 were initiated in response to consumer complaints, highlighting the public’s dissatisfaction with network performance. The remaining 341 surveys were proactive measures aimed at maintaining overall service quality.
PTA’s enforcement actions are a clear indication of its determination to prioritize consumer interests and ensure that telecom operators adhere to the stipulated service quality standards.
