The federal government is gearing up to inaugurate the Asan Khidmat Center in Islamabad in January 2026, with officials confirming that more than 60 percent of the development work has already been completed. Positioned as a major step toward modernizing and simplifying public service delivery in the country, the project reflects Pakistan’s strategy to enhance citizen facilitation through streamlined, technology supported systems. The initiative follows a Memorandum of Understanding with Azerbaijan to benefit from its successful people focused service delivery framework, which has been recognized for improving access to government services through centralized platforms. The Ministry of IT and Telecom is leading the effort as part of its wider digital governance agenda aimed at improving transparency, efficiency and accessibility for citizens.
As part of the development process, the Capital Development Authority has been tasked with overseeing construction, renovation and furnishing activities in Block B of the designated building. The National Information Technology Board is responsible for digitizing official records of Pak PWD to support modern data management systems and ensure long term preservation of records in digital formats. This approach aligns with the government’s objective of reducing reliance on manual documentation and introducing secure and organized digital record keeping. Funds for the project have already been released, and MoITT has directed CDA to expedite on ground work to meet the anticipated launch timeline of January 2026. The coordinated effort among federal departments highlights the government’s focus on building a seamless operational framework ahead of the center’s opening.
Once operational, the Asan Khidmat Center will act as a one window platform offering more than 100 key government services that cover various stages of life including birth registration, marriage certificates, licensing and other essential requirements. Services will be available from a wide range of departments including Islamabad Police, NADRA, CDA, DRAP, FBISE, NH and MP, Excise and Taxation, SNGPL, Immigration and Passport Department, FBR, IESCO and the Deputy Commissioner’s Office. MoITT has also instructed the inclusion of Ministry of Foreign Affairs services, particularly document attestation, to further enhance convenience for citizens who frequently require such documentation for education, employment and travel purposes. The convenience of accessing multiple services under one roof is expected to reduce procedural delays and help citizens avoid repeated visits to different offices.
The agreement to establish the center was signed in September with Azerbaijan’s State Agency for Public Services and Social Innovations. During his visit to Baku, Prime Minister Shehbaz Sharif reviewed Azerbaijan’s Asaan Khidmat Center and instructed authorities to replicate its model in Islamabad to improve service delivery standards. Officials state that the launch of the Asan Khidmat Markaz will introduce a new phase in how public services are delivered across the capital, offering a simplified, centralized and more transparent process for residents. Backed by Azerbaijani expertise and guided by MoITT’s focus on digital governance, the center aims to support citizens by making essential services more accessible, reducing administrative barriers and setting a foundation for modernized public service infrastructure in Islamabad.
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