According to an independent quality of service (QoS) survey conducted by the Pakistan Telecommunication Authority, the Cellular Mobile Operators (CMOs) remained non-compliant with the majority of the performance thresholds set forth in their Next Generation Mobile Service (NGMS) licences (PTA).
An independent Quality of Service (QoS) Survey was conducted in twelve different cities throughout Punjab, Khyber Pakhtunkhwa (KPK), and Balochistan to assess the performance and service quality of Cellular Mobile Operators (CMOs).
The automated QoS monitoring and benchmarking tool “SMARTBENCHMARKER” was used to conduct the QoS survey. The survey routes were chosen by the drive test teams to encompass key roads, service roads, and the majority of city sectors/colonies.
Both A Party and B Party mobile devices were kept in auto detect mode throughout voice calls and SMS sessions, whereas mobile handsets were locked in 4G/LTE and 3G modes during data sessions. 70% of the Voice Calls and SMS Samples were disseminated ON-NET, whereas 30% were distributed OFF-NET.
As per Next Generation Mobile Service (NGMS) licenses awarded, licensees are required to meet the threshold of -100dBm or above of Reference Signal Receive Power (RSRP) with 90 percent confidence level.
Jazz remained complaint in nine cities, including Gujranwala, Kasur, Faisalabad, Rahim Yar Khan, Kohat, Haripur, Abbottabad, Pishin, Sibbi, Noshki, and Khuzdar, Telenor in eleven cities, including Gujranwala, Kasur, Faisalabad, Rahim Yar Khan, Kohat, Haripur, Abbottabad, Pishin, Sibbi, Nosh Jazz, on the other hand, remained non-compliant in two cities, Swabi and Khuzdar, and Telenor in one city.
According to the terms of the NGMS licences, licensees must achieve a Received Signal Code Power (RSCP) threshold of -100dBm or higher with a 90% confidence level.
Jazz remained complaint in nine cities, Telenor in eleven cities, Ufone in eleven cities, and ZonG in eleven cities, according to the examination of recorded signal strength. In Sibbi, however, Ufone remained non-compliant.
According to the terms of the NGMS licences, licensees must achieve a minimum of 2Mbps of 4G User Data Throughput. Jazz remained unsatisfied in eleven cities, Telenor in ten, Ufone in six, and ZonG in eleven, according to the results of the User Data Throughput Survey. Telenor remained unconcerned.
Jazz, Telenor, Ufone, and Zong were among the CMOs that remained non-compliant with service accessibility > 98 percent in nine cities, Telenor in eleven, Ufone in eight, and Zong in seven. Jazz, Telenor, Ufone, and ZonG are among the CMOs that remain non-compliant with the Call Connection Time 6.5 Seconds rule in six cities, Telenor in two, Ufone in one, and ZonG in four.
Telenor in one, Ufone in two, and ZonG in one of the cities where CMOs remained non-compliant with a Call Completion Ratio of >98%. In all of the studied cities, the study of QoS KPI End-to-End Speech Quality/ Mean Opinion Score of > 3 found that CMOs remained non-complaint of Mean Opinion Score of > 3 include Jazz in twelve cities, Telenor in seven, Ufone in five, and ZonG in one.
The cities where CMOs remained non-compliant of SMS Success Rate >99% include; Jazz in eleven, Telenor in eleven, Ufone in nine and ZonG in eleven.