Pakistan’s telecom regulator, PTA efficiently addressed a high volume of consumer complaints in May 2024. Out of 18,261 complaints received against various service providers, a staggering 99.1% (18,095) were resolved.
CMOs saw the most complaints (17,693), reflecting their large subscriber base. PTA successfully resolved 99.5% (17,603) of these CMO-related issues.
Among individual operators, Jazz received the highest number of complaints (6,680) with a near-perfect resolution rate of 99.8% (6,665). Telenor (3,162 complaints, 99.5% resolved), Zong (5,721 complaints, 99.5% resolved), and Ufone (2,105 complaints, 98.7% resolved) followed a similar trend.
PTA also addressed complaints regarding basic telephony (150 complaints, 92.7% resolved) and internet service providers (ISPs) (415 complaints, 84.3% resolved).
