Pakistan Telecommunication Authority (PTA) has conducted Quality of Service (QoS) surveys for fixed-line broadband services during the third quarter of 2026. The surveys covered network-end and user-end performance across major cities in Pakistan, including Gilgit-Baltistan (GB). Their aim was to assess the performance of Broadband Service Providers (BSPs) against the prescribed QoS benchmarks and to evaluate the quality of the internet services that are being provided to consumers. The inclusion of GB in the coverage means that the exercise looked at broadband quality in a region that is often considered separately from the large urban centres.
The network-end surveys assessed key performance indicators, including network availability, jitter, network latency, bandwidth utilisation, and data throughput. Network availability shows how often a service is up and running, while latency measures the time that data takes to travel between two points, and jitter refers to variation in that delay, which can affect video calls and online gaming. Throughput and bandwidth utilisation indicate how much data the network is actually carrying compared with its capacity. The user-end surveys, on the other hand, assessed the broadband performance experienced by consumers, which gives an additional view of service quality at the subscriber end instead of relying only on measurements taken inside the network of an operator.
According to PTA, the survey findings provide an assessment of the compliance of BSPs with the prescribed QoS benchmarks and help to identify areas that need improvement. Where performance deficiencies were identified, the concerned operators are being directed to take appropriate corrective measures to address the issues and improve service quality. The announcement did not name any operator, city, or indicator in which a shortcoming was found, so the details of which providers met the benchmarks and which did not are available in the full survey results rather than in the summary shared by the authority.
PTA said that it remains committed to improving the quality of fixed-line broadband services and ensuring a better internet experience for consumers across the country. The detailed results of the Q3 2026 QoS surveys are available on the official website of the authority for the information of the general public. Consumers who are considering a fixed-line broadband connection, or who want to compare the performance of providers in their city, can review these results on the PTA website, and those who face problems with their own service can follow the complaint process of the authority, which starts with the operator and then moves to PTA if the issue remains unresolved.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
