The Pakistan Digital Authority (PDA) has hosted a discussion bringing together Gen Z participants to explore how technology could change the way people interact with government institutions. The session, described as a mixer, was hosted by Raheel Siddiqui, an innovation leader and artificial intelligence expert from Karachi. According to the authority, the gathering focused on technology, public services and the future of Pakistan’s digital development. The event provided a platform for younger participants to share perspectives on how government services could become more accessible and responsive as digital systems become increasingly important in public administration.
The discussion centred on a key question for digital governance: how should citizens interact with government in a digitally connected country? Digital public services can include online applications, electronic records, digital identity systems and platforms that allow people to access information or complete administrative processes remotely. When designed effectively, these tools can reduce the need for physical visits, simplify routine procedures and make services easier to access. However, successful digital transformation involves more than moving existing forms and processes online. Government platforms also need to be user-friendly, reliable, secure and accessible to people with different levels of digital literacy and access to technology.
PDA highlighted listening and public engagement as important parts of government transformation. Involving young people in discussions about digital services can help public institutions understand the expectations of a generation familiar with online platforms and digital communication. Their feedback may help identify difficulties in existing services, including complicated procedures, unclear instructions or limited access to information. Artificial intelligence could also play a role in public-sector systems through tools that assist with information access, service navigation and administrative tasks. However, the authority’s announcement did not specify any AI project, new digital platform or policy initiative resulting directly from the event.
The mixer reflects an approach to digital governance that places public needs alongside technology development. For Pakistan’s digital transformation efforts, engagement with citizens and potential users can help inform the design of services before new systems are introduced or existing platforms are expanded. Future progress will depend on whether discussions of this kind feed into practical service improvements, clear implementation plans and measurable outcomes. The Pakistan Digital Authority has not announced specific follow-up measures from the gathering, but its emphasis on listening signals the importance of considering user experiences in the development of digital public services. The broader challenge will be to translate ideas and feedback into government systems that are easier to use, more accessible and responsive to citizens’ needs.
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