The National Information Technology Board has launched a dedicated mobile application called PAK APP, aimed at empowering citizens across Pakistan to report incidents of fuel unavailability or price gouging at petrol stations through a simple and accessible digital platform. The initiative is part of a broader effort by the Ministry of Information Technology and Telecommunication to leverage technology for improving public service delivery and consumer protection at the grassroots level.
Through PAK APP, users can file complaints related to the unavailability of petrol and diesel at fuel stations, as well as flag instances where fuel is being sold above the officially notified prices. The application is designed to provide a direct feedback channel between the public and relevant authorities, allowing complaints to be registered quickly and routed to the concerned departments for follow-up action. The app is available for download on both Android via Google Play and iOS via the Apple App Store, making it accessible to a wide segment of the population across urban and rural areas alike.
The launch of PAK APP sits within the wider Tech Nation 5G Pakistan framework being driven by the Ministry of Information Technology and Telecommunication, which envisions digital tools playing an increasingly central role in public governance and citizen engagement. By digitising the complaint process for a utility as essential and frequently contested as fuel availability and pricing, the initiative reflects an effort to bring transparency and accountability to a sector that directly affects millions of Pakistanis on a daily basis. Citizens are encouraged to download the application and use it to report issues from their respective cities, with the National Information Technology Board serving as the administrative backbone of the platform.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
