NEPRA is set to revolutionize the way consumers interact with electricity providers by launching a new mobile application, “NEPRA Aasaan Approach.” The app is designed to provide a seamless platform for reporting and resolving electricity-related issues.
Scheduled for a formal launch tomorrow, the app will empower consumers to directly address a wide range of complaints, from prolonged power outages to billing discrepancies. By leveraging technology, NEPRA aims to streamline the complaint resolution process, ensuring quicker response times and greater transparency.
The authority has emphasized that the app will incorporate a multi-channel service delivery system, allowing consumers to choose their preferred method of communication. This user-centric approach is expected to significantly enhance customer satisfaction.
With the introduction of “NEPRA Aasaan Approach,” the regulatory body is taking a proactive step towards addressing consumer grievances and improving the overall electricity service delivery experience in Pakistan.
