National Database and Registration Authority (NADRA) has addressed public concerns regarding biometric verification failures experienced by citizens at banks and telecom operators. NADRA clarified that its biometric systems are fully functional and that any authentication challenges encountered by users are not due to issues within its database. The organization emphasized that it continues to provide verification services to the banking and telecom sectors in order to fulfill regulatory requirements and ensure secure customer authentication.
In line with State Bank of Pakistan instructions, financial institutions have the option to verify customers using NADRA’s Verisys system. This platform is designed to reduce dependency on fingerprint authentication while providing a secure and reliable method for identity verification. Banks and other financial institutions can use Verisys to meet regulatory standards while ensuring that customers are verified accurately, even in cases where traditional biometric methods fail. NADRA has reiterated that Verisys is fully operational and available for immediate use across the industry.
For telecom services, including SIM issuance, PTA and Cellular Mobile Operators have implemented a system in collaboration with NADRA to facilitate verification at Customer Service Centers and selected franchise locations. Citizens are encouraged to follow the procedures outlined by PTA for completing registration or verification requirements. Should any issues arise, complaints can be submitted directly through PTA’s website, the PTA CMS App, or via the toll-free number 080055055. NADRA has stressed that these mechanisms are designed to provide timely support and to ensure that users experience minimal disruption when accessing banking or telecom services.
To further enhance verification processes, NADRA is actively working with SBP and PTA to introduce facial recognition technology as an alternative method. This initiative is intended to support cases where fingerprint authentication may not be effective, offering a more seamless verification experience. Once approvals are granted, facial recognition will be extended to all banks and telecom operators, ensuring smoother, faster, and more secure verification for users nationwide. NADRA has reaffirmed its readiness to assist both institutions and citizens in overcoming verification challenges and emphasized that this step aligns with broader digital transformation goals in Pakistan’s financial and telecommunications sectors.
The organization’s proactive measures reflect its commitment to maintaining high standards for identity verification and security across multiple industries. By expanding verification options and leveraging technology like Verisys and facial recognition, NADRA aims to improve user experience while strengthening trust in digital systems. Citizens and service providers can expect improved support, reduced delays, and more reliable verification methods as these systems are implemented across banking and telecom networks.
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