Jazz Business, the enterprise solutions division of Jazz, has received the Infobip Partner Connect Award 2025 for Innovation, a recognition that highlights its growing leadership in the Communication Platform as a Service (CPaaS) sector. The award honors Jazz Business for its consistent innovation in providing digital communication solutions that help organizations transform their engagement strategies and achieve growth across multiple industries, including banking, retail, fashion, logistics, and finance. This milestone strengthens Pakistan’s position in the global technology landscape by showcasing a locally grown enterprise leading in digital transformation and cloud-based communication technologies.
Through its CPaaS portfolio, Jazz Business enables enterprises to connect and interact with customers through a unified and data-driven approach. Its suite of solutions includes AI-powered chatbots and virtual assistants that facilitate intelligent and automated communication, providing 24/7 customer interaction with precision and personalization. The platform also supports Customer Data Platform (CDP) integration that consolidates customer information for tailored engagement, alongside omni-channel capabilities that span SMS, WhatsApp, Messenger, Instagram, Viber, Voice, Email, and In-App communication. Additionally, its cloud contact center solutions are designed to enhance customer service through real-time analytics and smart workflow automation, helping businesses manage communication efficiently while improving service quality and customer satisfaction.
Shahzad Rasheed, President Enterprise Solutions at Jazz, expressed pride in receiving this recognition from Infobip, noting that it reflects the company’s commitment to transforming how businesses connect with customers in a digital-first economy. He emphasized that the award underscores Jazz Business’s vision of enabling enterprises to innovate and grow through advanced technologies. “This recognition is a proud milestone for Enterprise Solutions at Jazz and reflects the transformative role we are playing in shaping how businesses adapt and grow in a digital-first world. By reimagining enterprise communication through innovation and advanced platforms like CPaaS, we are helping organizations build smarter engagement models, enhance efficiency, and unlock new opportunities for growth. We are honored by Infobip’s recognition, which strengthens our resolve to continue enabling enterprises across Pakistan to thrive in an increasingly connected global economy,” he said.
As part of this global acknowledgment, Jazz Business’s achievement will be featured on the iconic billboards of Times Square in New York this November, showcasing Pakistan’s technological capabilities on an international stage. The recognition from Infobip not only celebrates Jazz’s progress in enterprise communication but also reflects the broader evolution of Pakistan’s technology sector, where local companies are increasingly being recognized for their innovation, efficiency, and impact on global markets. With this award, Jazz Business continues to position itself as a leading force in enterprise communication, setting new benchmarks for digital engagement and service excellence in Pakistan’s corporate landscape.
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