Government of Pakistan Launches a Portal called the Pakistan Citizens Portal on orders of the Prime Minister of Pakistan for the aim to record citizen’s feedback and lodging complaints at the convenience of the citizens through an online application
One of the primary complaints of the previous government was the measure of accountability. As people citizens of Pakistan primarily lacked a medium with which they could address their concerns to the government. Henceforth, one of the primary aims of the current government was to devise a systematic approach with which complaints follow a timely process and are aware of the progress of their complaints. Henceforth, the government created the Pakistan Citizens Portal.
The Pakistan Citizens Portal was made in compliance with the instructions given by the Prime Minister of Pakistan, Imran Khan. Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as carrier of complaints to their respective offices across all over Pakistan. Eventually, one of the end goals of this portal was to use the citizen’s feedback to be linked to an officer’s performance and promotion. The App, in conclusion, will serve as complementary channel between citizen and government.
As per the instructions of the Prime Minister, all local and overseas Pakistanis can now also lodge their complaint against any government department for timely redressal of grievances by Downloading the mobile App of Pakistan Citizen Portal. When using the application, users need to first create an account. They can create an account by mentioning the details for their email address as well as their CNIC and Passport. When making their account, citizens were divided into three categories/ type of citizen: Inland citizen, Overseas Pakistani, Foreigner. The complaints are lodged in the categories of total complaints, any feedback made, or resolution status of their complaint. Moreover, the complaints are also divided into numerous categories such as Municipal services, Law & Order, Education, Communication, Energy and Power, Health, Land and Revenue, Human Rights. Out of the initial reviews of the portal, the portal has seen some success and the system will serve as carrier of complaints to their respective offices across Pakistan. Finally, some individuals have also stated that they have failed to either register a complaint or have been waiting for over a week to get their complaints forwarded or resolved.