The Federal Ombudsperson for Protection against Harassment launched its Complaint Management System, mobile application and new website at a ceremony held at FOSPAH headquarters in Islamabad, an initiative aimed at making access to justice easier for the public while bringing greater transparency to the institution. Federal Minister for Law and Justice Azam Nazeer Tarar attended the event as chief guest, alongside senior officials from the IT ministry.
Federal Ombudsperson Fauzia Viqar said complainants will now be able to create an account using their CNIC, email and mobile number, allowing them to file and track multiple complaints from a single account. Notices, updates and documents will be available online going forward, reducing the need for office visits and postal correspondence, while verified registration is expected to help reduce false or baseless complaints reaching the system.
Viqar said the new system would help FOSPAH monitor cases and more easily identify delays in complaint resolution, with the organization setting a target of reducing paperwork by 70 to 80 percent as it moves toward becoming fully paperless. She added that the new website would also make laws, procedures, rights, decisions and statistics easily accessible to the public, giving citizens direct access to information that previously required navigating physical channels.
Looking ahead, Viqar said FOSPAH’s next phase will incorporate artificial intelligence and data analytics, including AI assistance in preparing applications and the creation of a searchable database of decisions. The Federal Ombudsperson thanked the National Information Technology Board, FOSPAH’s internal IT team, and all concerned officers for making the project possible, with Federal Minister for IT and Telecommunication Shaza Fatima Khawaja and NITB CEO Faisal Iqbal Ratyal credited for playing an important role in the initiative. Honorary certificates were presented to the NITB team on behalf of FOSPAH, while an honorary shield and the institution’s annual report were presented to Minister Tarar, who appreciated the development of FOSPAH’s digital app and CMS.
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