For improving the performance of the public sector, the World Bank has chosen 15 projects from all over the world. Among the 15 selected, two of the projects have been developed by the Punjab IT Board.
Dr. Umer Saif revealed the news while discussing the World Bank report on ‘Improving Public Sector Performance through Innovation and Inter-Agency Coordination’.
He added that the inclusion of the projects in the report is a matter of pride and honor for Pakistan. One of the projects is the citizen feedback monitoring program, which has been used by 20.5 million people since 2011 to give feedback, suggestions and complaints against 70,000 officials. According to the report, inexpensive smartphones have been used in Punjab to monitor the performance of officials in several sectors.
Furthermore, the report reads “The Punjab government has scaled up a small pilot in one of its districts to create a wide range monitoring program that leverages the ubiquity of cellphones to proactively solicit feedback from users of public services.” Moreover, the report reads that the smartphone revolution in Punjab has shown how a government could easily improve data collection and service delivery by using cheap and easy-to-use smartphone applications
