Punjab Safe Cities Authority (PSCA) has introduced a digital tracking portal to streamline the handling of complaints registered through the 15 police helpline. The new system is designed to provide real-time updates to citizens, ensuring greater accountability and efficiency in addressing grievances related to law enforcement.
The digital tracking portal is set to cover complaints filed under key initiatives, including the Virtual Women Police Station, the Virtual Center for Child Safety, and the Virtual Center for Minorities. These platforms were established to offer immediate support to vulnerable groups, and the new tracking system is expected to further improve response times and resolution effectiveness.
Under the new initiative, each complainant will be assigned a unique username and password upon filing a complaint. This will allow them to monitor the status of their case at any time, reducing the need for repeated follow-ups. Moreover, the system enables users to provide feedback on the resolution process or escalate their case if they feel their concerns have not been adequately addressed.
Officials at PSCA have emphasized that the digital tracking portal represents a major advancement in citizen-police engagement. By making the complaint resolution process more transparent, the system aims to foster public trust in law enforcement institutions. Authorities have encouraged the public to utilize the portal for timely support, urging citizens to actively track their complaints to ensure prompt action. Individuals can access the complaint tracking system by visiting https://feedback.psca.gop.pk/.
The launch of the digital tracking portal aligns with Punjab’s broader efforts to integrate technology into public service delivery. With the increasing reliance on digital governance, the initiative is expected to serve as a model for other provinces looking to enhance their citizen service mechanisms.
