In June 2022, the Pakistan Telecommunication Authority (PTA) received 20,191 complaints from customers of various cellular carriers. The Authority claims that 19,847 complaints (98 percent) were successfully handled.
As of June, complaints had been made against a variety of telecom providers, including Internet Service Providers (ISPs), Long Distance International (LDI), Wireless Local Loop (WLL) operators, Cellular Mobile Operators (CMOs), and Pakistan Telecommunications Company Limited (PTCL).
A sizable portion of the total telecom subscriber base is made up of cellular mobile subscribers. The most complaints are therefore related to this group. By June, there had been 19,496 complaints made against CMOs, of which 19,215 had been resolved.
According to the PTA data, 7,191 complaints were received against Jazz, 6,135 against Telenor, 4,427 against Zong, and 1,735 complaints were received against Ufone.
The PTA also received 176 complaints against basic telephony, where 160 were addressed during June 2022. Furthermore, 499 complaints were received against ISPs, where 453 were addressed.
