PTA blocked 1,875 mobile numbers involved in fraudulent activities during fiscal year 2024–25, according to an official document released by the authority. This action is part of broader measures to protect consumers, maintain integrity in telecom services, and prevent misuse of mobile networks across Pakistan. The enforcement was conducted through PTA’s Fraud Management Module, which serves as a centralized platform to detect and address suspicious activities in the telecom sector.
During the same period, PTA’s enforcement extended beyond mobile numbers. A total of 1,604 mobile handsets were blocked by their IMEIs, while 69 CNICs associated with repeat offenders were blacklisted. Additionally, 6,014 warnings were issued to subscribers found involved in suspicious or potentially fraudulent activities. These steps are implemented under the Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations, 2020, demonstrating PTA’s data-driven approach to monitoring telecom misuse and deterring fraudulent practices.
Launched in February 2021, the Fraud Management Module has evolved into a mature framework supporting PTA’s consumer protection initiatives. It operates alongside other regulatory systems such as the Device Identification Registration and Blocking System (DIRBS) and the Lawful Subscriber Data System (LSDS). Together, these mechanisms aim to strengthen Pakistan’s ability to safeguard users, ensure compliance with telecom regulations, and prevent recurring fraud by closely monitoring devices and subscribers.
Consumer support continues to play a significant role in PTA’s strategy. During FY 2024–25, PTA’s Consumer Support Center handled 512,163 calls between July 2024 and June 2025 through its toll-free helpline 0800-55055. This averages 42,680 calls per month, addressing issues related to DIRBS, device blocking, unlawful content, and other telecom service inquiries. PTA officials highlight that combining enforcement modules with robust consumer support systems is crucial for maintaining accountability and trust in Pakistan’s telecom sector.
The document further underscores that PTA’s ongoing monitoring and intervention strategies are aimed at minimizing telecom fraud while providing subscribers accessible channels for reporting concerns. Through proactive enforcement and integrated support services, PTA continues to enhance regulatory oversight and protect mobile users across the country.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
