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PITB to Digitize TEVTA’s Customer Services through its Citizen Contact Center

  • June 2, 2021
  • Content Desk
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The Punjab Information Technology Board (PITB) and the Technical Education & Vocational Training Authority (TEVTA) have signed a contract to upgrade TEVTA’s customer services through PITB’s Citizen Contact Center, according to a news statement.

Chairman PITB Azfar Manzoor and Chairman TEVTA Ali Salman Siddique signed the contract at Arfa Software Technology Park. PITB DG e-Governance Sajid Latif, DG Procurement (TEVTA) Amir Aziz and other senior officials from both organizations were present at the ceremony.

According to the contract, CCC will provide services to the general public from 9 a.m. to 5 p.m. to resolve their TEVTA-related questions, concerns, and suggestions. The CCC would also offer a toll-free helpline at 0800 83882. TEVTA hopes to address the issues of the youth by educating and empowering them through TEVTA’s technical and vocational programmes.

The CCC of the PITB is the first government-to-citizen (G2C) contact centre, offering SMS messages, Robo Calls, and Live Agents Calls, among other services. CCC currently provides services to 30 government ministries across Punjab, thanks to the addition of TEVTA.

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  • Citizen Contact Center
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Launched in 1967 internationally, Computerworld Magazine is the oldest tech magazine/media property brand in the world. Today Computerworld (abbreviated as CW) is an ongoing decades old professional publication which in 2014 "went digital”. In Pakistan Computerworld was launched in 1995. Initially providing news to IT executives only, once CIO Pakistan from the same family launched, and took over the domain, CW Pakistan has slowly emerged as a holistic technology news platform reporting everything tech in the country. It remains the oldest running continuous IT media publishing platform in the country and approaching 3 decades of existence, it has been the industry’s biggest benchmark and hopes to continue for years to come.
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