Pakistan Telecommunication Authority conducted an Independent Quality of Service survey across twenty cities during the fourth quarter of 2025 to evaluate the performance of telecommunications services provided to consumers. According to an official statement issued on March 4, 2026, the survey covered major urban centers and focused on assessing the overall quality and reliability of telecom networks used by residential, commercial, and general consumers. The exercise forms part of Pakistan Telecommunication Authority’s ongoing regulatory efforts to ensure that mobile network operators maintain service standards and deliver consistent communication services across the country. The assessment also helps identify potential service gaps and supports policy actions aimed at strengthening the telecommunications sector.
The survey assessed three major service segments including voice calls, Short Message Service, and mobile broadband connectivity. Pakistan Telecommunication Authority teams conducted tests using automated Quality of Service monitoring tools while following international benchmarking standards. The monitoring process was carried out in accordance with the Next Generation Mobile Services license conditions and the Cellular Mobile Network Quality of Service Regulations 2021. During the survey process, technical teams collected network performance data through structured field measurements and analysis tools to review how telecom services perform under real user conditions across different geographic locations and population densities.
Based on key performance indicators defined under regulatory guidelines, mobile network operators were evaluated on several performance parameters including mobile network coverage, voice service quality, and mobile broadband performance. These indicators help determine whether telecom operators meet the minimum service standards required under licensing conditions. The findings showed that overall data services largely remained within the acceptable compliance range across the surveyed cities. However, Pakistan Telecommunication Authority noted that certain voice service indicators exceeded the prescribed performance thresholds in some locations. As part of the regulatory framework, relevant telecom operators have been directed to take corrective measures to address the identified service gaps and improve service quality for consumers.
Pakistan Telecommunication Authority regularly conducts Quality of Service surveys as part of its mandate to monitor telecom service delivery and ensure compliance with regulatory obligations. The regulator stated that the survey results contribute to strengthening consumer protection and promoting service improvements within the telecommunications industry. Detailed findings of the assessment have been made available for public access through Pakistan Telecommunication Authority’s official website.
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