Pakistan Telecommunication Authority has issued a public clarification addressing concerns circulating on social media regarding mobile tariffs, service quality and unauthorised deductions, reaffirming its commitment to consumer protection and fair regulatory practices. In a statement released on February 22, the regulator said it remains focused on safeguarding consumer rights while ensuring that Pakistan’s telecom sector continues to operate under a transparent and sustainable framework. The clarification comes amid ongoing discussions about pricing adjustments and preparations for the upcoming spectrum auction scheduled for March 2025.
According to the regulator, the recently notified Mobile Tariff Regulations 2025 aim to establish a structured and equitable tariff regime. Under these regulations, operators designated as having Significant Market Power are required to seek prior approval before introducing or revising tariffs. Other operators may determine their pricing based on commercial considerations, although PTA retains the authority to intervene if any tariff is found to be detrimental to consumer interests. The regulator emphasised that its role extends beyond oversight, noting that while consumer welfare remains central, long term sector sustainability is also necessary. It pointed out that Pakistan continues to maintain one of the lowest Average Revenue Per User figures and among the most affordable mobile service rates in the region.
The statement also highlighted efforts to improve service quality through infrastructure expansion and spectrum enhancement. The upcoming spectrum auction planned for March 2025 is described as a critical step toward strengthening network capacity and improving coverage and data speeds nationwide. PTA noted that operators will be required to make substantial investments to acquire new spectrum and deploy advanced network infrastructure. These upgrades are expected to result in measurable improvements in connectivity standards for consumers across urban and rural areas alike.
Addressing consumer billing practices, the regulator said all mobile operators have been strictly directed to obtain explicit prior consent before activating any Value Added Services. Consumers have been advised to regularly review and manage their active subscriptions through official mobile operator applications to avoid unintended charges. PTA reiterated its intention to maintain a balanced regulatory environment that supports both consumer protection and continued sectoral investment. It also encouraged users facing service related issues to lodge complaints through its toll free helpline 0800 55055 or via the online Complaint Management System available on its official website, underscoring its commitment to responsive oversight within Pakistan’s evolving telecommunications landscape.
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