NCINGA has been contracted by GovTech to design and develop an artificial intelligence (AI) enabled national information platform that will serve the trilingual Government Information Centre (GIC) of Sri Lanka, SAMENA Council reported. The company describes the platform as the first of its kind in the country. The centralised digital platform will establish a single, authoritative source of truth for government information, which is meant to make it easier for citizens to navigate their queries on public services. The GIC is one of several AI-driven initiatives launched under the new Institutional Framework for the Governance and Execution of the Digital Economy Roadmap of Sri Lanka.
The cloud-based platform is being built on the idea of digital inclusivity, which is intended to raise citizen engagement by addressing differences in ability and language preferences. Citizens will be able to engage with government services faster through trilingual agentic AI chat and voice bots, and a dedicated hotline with AI-assisted responses will be provided for those who prefer it or are unable to use the chatbot. The multiple channels mean that a person who cannot or does not want to use a chatbot can still get an answer by phone, while those who prefer text or voice can use the bots in their own language.
As part of the project, NCINGA will implement a content management system that is integrated with an intelligent AI assistant to give citizens instant and accurate guidance on essential government services. Open Application Programming Interfaces (APIs) and an extensible architecture will allow secure integration with existing government systems and long-term scalability for future services. Security is described as a cornerstone of the platform, and its architecture includes proactive AI guardrails to prevent the spread of harmful and inaccurate content. All AI-generated responses are checked against the official context store, and conversations are monitored to keep the responses relevant and of good quality.
NCINGA Chief Technology Officer Chathura Peiris said that the company has been part of the digital transformation journey of Sri Lanka since its inception and that it is honoured to design and deploy the platform. He said that the initiative aims to improve the provision of digital services for all Sri Lankans and to reduce the situations in which citizens are at a loss when they try to access government services. He added that the project matches the purpose of the company of engineering for humanity, which means using technology for the public good, and that the company wants to deliver a platform that prioritises usability, transparency, and sustainability through strict service delivery standards. The announcement did not mention the value of the contract or the launch date for the platform.
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