NADRA has announced a significant upgrade to its Pak ID mobile application, introducing a new feature that will allow users to book appointments at NADRA Registration Centers through their smartphones. This digital enhancement is part of NADRA’s efforts to streamline citizen services and improve accessibility across the country. The new feature is currently being rolled out in its first phase and will soon be available at 43 designated NRCs nationwide.
The announcement was made through NADRA’s official platforms and marks a move toward smarter, tech-enabled service delivery in line with the government’s digital transformation goals. Citizens using the Pak ID mobile app, which already allows for online CNIC applications and biometric login, will now benefit from additional convenience by being able to schedule their visits to registration centers in advance. This is expected to reduce waiting times and overcrowding at NRCs, making the application and renewal process more efficient for millions of users.
The appointment booking feature will be available at various mega and regional NRCs in major cities including Islamabad, Karachi, Lahore, Rawalpindi, Peshawar, Quetta, Multan, Faisalabad, Hyderabad, Gujrat, Bahawalpur, and Gilgit. The upgrade also extends to remote areas such as Skardu, Gwadar, and Diamir, reflecting NADRA’s focus on inclusivity and national coverage.
With this update, users will be able to view available time slots, book appointments, and receive confirmations directly through the mobile app. This shift toward digitized queue management is intended to minimize delays and enhance service efficiency at NRCs. The Pak ID app is available on both Google Play and the App Store, and NADRA has encouraged all users to keep their app updated to access the new functionality as it becomes available.
The new feature builds upon the Pak ID app’s existing capabilities, positioning it as a comprehensive digital portal for identity-related services. The mobile platform has already gained popularity among citizens for its ability to process CNIC applications without the need to visit physical centers. By adding appointment scheduling, NADRA aims to further simplify user interactions and ensure a smoother experience.
This initiative is part of NADRA’s broader strategy to deliver citizen-centric services using modern technology and digital tools. By providing more control to users through a mobile-first approach, NADRA is reinforcing its commitment to transparency, convenience, and efficiency in public service delivery.
