LESCO is set to launch a new mobile application that will allow electricity users to submit their own meter readings. The initiative titled “Apna Meter, Apni Reading was announced by LESCO CEO Ramzan Butt during his address at the Lahore Chamber of Commerce and Industry. The app is expected to streamline the meter reading process, empower consumers, and reduce disputes related to overbilling.
Though LESCO has not yet released technical details or visuals of the application, the announcement signals a significant shift in how utility services engage with consumers. With manual meter readings often leading to billing errors or complaints of overcharging, the self-reading model is seen as a customer-centric reform aimed at restoring trust between the utility provider and its consumers. More information about the app’s features and rollout plan is expected following its official launch.
During his speech, CEO Ramzan Butt underscored the critical role of the energy sector in Pakistan’s economic survival. He emphasized that fixing core structural problems within the power industry would lead to the resolution of a range of related challenges, including supply consistency, consumer trust, and billing efficiency. Butt also announced the formation of a Rapid Response Force, specifically tasked with the immediate restoration of electrical services following weather-related outages or technical faults, a move that aligns with efforts to minimize downtime and improve service reliability.
Addressing the business community, Butt praised the contribution of industrial and commercial consumers, noting that their demand and regular power purchases form the backbone of the national economy. He dismissed allegations of systemic overbilling or inflated readings, asserting that LESCO has a robust complaint resolution mechanism and is actively responding to all consumer issues, including meter replacements and service connection installations—often by sending teams directly to customers’ doorsteps.
He further assured attendees that LESCO is not facing any shortages of materials or equipment, which enables the utility to fulfill its commitments without unnecessary delays. In a bid to support industrial productivity, Butt revealed that instructions have been issued to prevent power tripping incidents on industrial feeders, recognizing how critical uninterrupted power is to business operations.
When questioned about the registration of FIRs in power-related disputes, Butt was clear that the company is committed to transparency and fairness, and safeguards are being implemented to prevent any misuse of legal provisions. He added that misunderstandings around meter functionality are sometimes due to a lack of technical awareness on the part of industrial users, prompting LESCO to assign greater responsibility to its meter reading personnel for oversight and education.
LESCO’s upcoming app is part of a broader digital transformation strategy within Pakistan’s power sector, reflecting a growing recognition of the importance of technology in modernizing service delivery. By placing greater control in the hands of consumers and enhancing accountability within its own operations, LESCO aims to set a new standard in how utility services interact with and serve the public.
