The Pakistan Telecommunication Authority (PTA) conducted an independent Quality of Service (QoS) Survey in 16 cities, 8 towns, and 18 roads in Punjab, Sindh, Khyber Pakhtunkhwa, and Azad Jammu & Kashmir (AJK) to assess cellular mobile operators’ performance and service quality (CMOs).
Using the automated QoS Monitoring & Benchmarking Tool “SmartBenchmarker,” the licenced KPIs of voice, network coverage, SMS, and mobile broadband/data were verified during the survey. The survey routes were chosen by the Drive test teams to encompass important roads, service roads, and the bulk of sectors/colonies.
CMOs have been ranked 1st to 5th in each category, i.e. Mobile Network Coverage, Voice service, and SMS service, in surveyed cities, towns, and highways, based on their compliance level with each KPI vis-à-vis the threshold defined in their respective licences and QoS regulations, as well as the fastest data download speed.
In the final report, the overall position of each CMO in each category of service is also provided for cities, towns, Pakistani motorways/highways, and AJK.
Broadband services have the highest level of compliance, while SMS and voice KPIs have some difficulties, for which the operators have been told to take corrective action to bring the service quality up to licence criteria.
The findings of the survey have been posted on the PTA website.