Federal government employees and their beneficiaries will soon be able to apply for welfare grants and track their claims online through a new digital portal being developed by the National Information Technology Board. The platform is being built for the Federal Employees Benevolent and Group Insurance Funds, known as FEB&GIF, to replace manual applications with digital services, including online submissions, real time claim tracking and automated processing. The Board of Trustees approved engaging NITB for the project during its 131st meeting on March 4, 2026, and both organisations have finalised the portal’s design. Moving applications online is meant to spare applicants from submitting paperwork in person and from waiting without information on where their claim stands.
The portal will allow beneficiaries to verify their identities through CNIC and biometric authentication, receive application updates and monitor their claims online. It will also provide centralised beneficiary services, automated processing and management reports. The platform will become available after development, testing and deployment, and no launch date has been announced. Identity checks through CNIC and biometrics can help ensure that grants reach the right people, while automated processing is meant to reduce the paperwork that currently slows claims. The management reports would also give the funds a clearer view of how many claims are received, settled and pending at any time.
The need for the portal is clear from the funds’ workload. FEB&GIF received 8,637 applications under five welfare schemes during the current financial year through August 31, 2026. Of these, 7,231 claims were processed or settled, while 1,406 remained pending. The schemes include marriage grants, farewell grants, educational stipends, fee reimbursements and monthly benevolent grants. The funds currently require 45 days to settle complete claims, a period that employees and their families may find long when they are waiting for support for a wedding, education costs or retirement. Pending claims make up roughly one in six of the applications received so far.
The ministry document also says that if NITB fails to complete the portal within the agreed timeframe, its requirements will be incorporated into a proposed integrated Enterprise Resource Planning project covering finance, human resources, investments and beneficiary services. This gives the portal a fallback, but it also shows that the project has a deadline. The portal is part of NITB’s wider work on moving government services online, which has included digital property registration through the Pak App for Islamabad residents, and its success will depend on how quickly it can cut the time taken to settle claims.
Follow the SPIN IDG WhatsApp Channel for updates across the Smart Pakistan Insights Network covering all of Pakistan’s technology ecosystem.
