The Pakistan Telecommunication Authority (PTA) has recently launched an official mobile responsive consumer Complaint Management System. The new system is said to be in line with the Government of Pakistan’s 100-day plan implementation.
The aim of the new and improved system is to provide ease and facilitation to the general public for lodging of online complaints through a user-friendly interface. The system is to resolve complaints within the stipulated turn-around time. Through the improved software consumers will be able to check the online status of submitted complaints through a centralized automated system.
Furthermore, the consumers will also be able to lodge their complaints by providing necessary information. The web system is mobile friendly and thus users can easily access it through their mobile phones.
The newly re-designed system by PTA is another step to improve organizational productivity and efficiency in order to promote freedom of expression and greater public access to information.
The new Complaint Management System is accessible from within and outside the country, and is said to improve and transform the digital consumer experience. For further details on the re-designed system you can visit the PTA website.
