The National Database and Registration Authority (NADRA) has established new facilitation counters in multiple countries to enhance service accessibility for overseas Pakistanis. According to a NADRA spokesperson, these new counters have been set up at Pakistani embassies in Montreal and Vancouver in Canada, Milan in Italy, Manama in Bahrain, and Amman in Jordan. The spokesperson further confirmed that another counter in Rome will become operational soon, broadening the authority’s international outreach to better support the Pakistani diaspora seeking identity and registration services abroad.
NADRA’s initiative reflects an ongoing effort to strengthen digital and physical service delivery channels for citizens living outside Pakistan. The authority continues to upgrade and digitize its operational systems, ensuring that overseas Pakistanis can easily access essential identification services without facing procedural or logistical barriers. Alongside these new embassy counters, NADRA has expanded the scope of its “Pak Identity” mobile application, which enables users to process a range of identification-related tasks remotely. Through this application, Pakistanis abroad can schedule appointments, renew documents, and manage identity verification requirements from anywhere in the world. This move signifies NADRA’s focus on integrating technology into governance processes, ensuring that public services remain efficient, transparent, and user-friendly for citizens across different regions.
In recent months, NADRA has introduced several reforms designed to simplify procedures and improve citizen services within Pakistan and for those residing abroad. Acting on the directives of the Ministry of Interior, the authority has made CNIC cancellation after a citizen’s death free of charge, easing administrative burdens for families managing inheritance, pension, or property matters. The decision aligns with NADRA’s broader objective to streamline essential services and reduce complications faced by citizens in sensitive legal or financial processes. Additionally, the authority has enhanced its digital infrastructure to ensure greater data accuracy and operational transparency across all service levels.
NADRA’s “Pak Identity” mobile application continues to play a central role in its digital ecosystem, offering a range of services designed to make identity management simpler and more secure. Citizens can now renew their ID cards, verify biometrics, and complete key documentation processes through the app without visiting physical centers. Earlier this year, NADRA also introduced the “Proof of Life” feature, an innovative solution that allows pensioners—particularly those with fingerprint verification challenges—to confirm their status online from the comfort of their homes. This addition has been widely appreciated for improving accessibility and reducing the need for in-person verification visits, especially for elderly users.
Through these continuous upgrades, NADRA demonstrates its commitment to advancing citizen-centric digital governance and expanding its global service footprint. The establishment of new facilitation counters and the steady evolution of the “Pak Identity” platform collectively mark a significant step in ensuring that Pakistani citizens, regardless of their location, have reliable access to efficient and secure identification services.
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