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The Future of Zoom: Diminishing Demand and Growing Competition Threaten Video Calling Giant’s Dominance

  • August 25, 2022
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As the video calling service fails to reach sales and yearly profit objectives despite diminishing demand, Zoom’s heydays could be coming to an end. The conferencing app has to take its competitors more seriously as it seems to be cooling off from its epidemic highs.

Recent extended trading saw a 7% decline in the company’s stock, and its revenue growth during that time period was just 8%, a record low. It is clear that people are beginning to return to in-person meetings and competing programmes like WhatsApp, Discord, Google Meet, Microsoft Teams, and others.

According to Zoom’s finance chief Kelly Steckelberg, the company’s revenue would probably drop by 7 to 8% in the following fiscal year.

Kelly Steckelberg, the Finance Chief at Zoom, told analysts that the firm’s business is likely going to decline by 7 to 8% in its next financial year.

Originally, Eric Yuan, a former Cisco executive, started Zoom. Before the pandemic struck in 2020, few people had heard of the app. However, as a result of lockdowns and people being confined to their homes, the firm announced triple-digit growth. It swiftly overtook TikTok, Facebook, and WhatsApp as the highest-grossing apps of the year.

Operating costs for the corporation rose by 51% to $704 million in the last quarter of its fiscal year. Compared to forecasts from the previous year, which ranged from $4.53 billion to $4.55 billion, its predicted annual revenue was between $4.39 billion and $4.40 billion.

Instead of forecasting an adjusted annual profit per share between $3.70 and $3.77, Zoom now projects one between $3.66 and $3.69.

Zoom continues to be a “show-me” story, where the firm feels there is a lot of potential and bigger growth ahead, but Wall Street obviously doesn’t trust it yet, according to Rishi Jaluria, the managing director of software at RBC Capital Markets.

As was already established, Zoom’s competitors are quickly catching up, and if the industry leader in video conferencing did not act quickly, it risked being left behind.

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